Customer service : skills and concepts for success /
LUCAS, Robert W.
Customer service : skills and concepts for success / Robert W. Lucas - 2nd ed. - New York : Glencoe/McGraw-Hill, c2002. - vii, 532 p. : ill. ;
Includes bibliographical references and index.
0078226333
658.8
Customer service : skills and concepts for success / Robert W. Lucas - 2nd ed. - New York : Glencoe/McGraw-Hill, c2002. - vii, 532 p. : ill. ;
Includes bibliographical references and index.
0078226333
658.8