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Implementing digital reference services : setting standards and making it real / edited by R. David Lankes ... [et al.]. - New York : Neal-Schuman Publishers, c2003. - xv, 232 p

Includes bibliographical references and index.

ISBN: 1555704506

Subjects--Topical Terms:
Electronic reference services (Libraries)--United States
Electronic reference services (Libraries), digital library--United States

Dewey Class. No.: 025.5 24