TY  - BOOK
AU  - CHELDELIN, SANDRA.I
AU  - LUCAS,Anna.F
TI  - Academic administrator's guide to conflict resolution / 
SN  - 0787960535
U1  - 378.19 4 
PY  - 2004///
CY  - United States of America
PB  -  Jossey - Bass
KW  - Conflict management
ER  -