Quality is free:  The Art of Making Quality Certain / 
Philip B.Ccrosby 
 - McGraw-Hill  New York  c1979 
 - ix,309p.; 
<br/><br/> Include index 
<br/><br/><label>ISBN: </label>0070145121 
<br/><br/><label>Dewey Class. No.: </label>658.56