ABRAMS,Bill, <br/><br/>
The Observational Research Handbook /  Understanding How Consumers live with Your Product 
Bill Abrams 
 - NTC Business Books  Chicago  c2000 
 - xxiii,277p.;  ill.; 
<br/><br/> Include index 
<br/><br/><label>ISBN: </label>065800073 
<br/><br/><label>Dewey Class. No.: </label>658.834 21 ABR