PHILLIPS, Barbara Ashley <br/><br/>
The Mediation Field Guide:  Transcending Litigation and Resolving Conflicts in Your Business or Organization / 

 - New York  John Wiley and Sons  c2001 
 - xxvi, 321p.:  ill.; 
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780787955717 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict Management<br/>Mediation<br/>Mediation and conciliation, Industrial<br/>Dispute Resolution (Law)
<br/><br/><label>Dewey Class. No.: </label>658.4053