TY  - BOOK
AU  - PHILLIPS, Barbara Ashley
TI  - The Mediation Field Guide: Transcending Litigation and Resolving Conflicts in Your Business or Organization 
SN  - 9780787955717
U1  - 658.4053 
PY  - 2001///
CY  - New York
PB  - John Wiley and Sons
KW  - Conflict Management
KW  - Mediation
KW  - Mediation and conciliation, Industrial
KW  - Dispute Resolution (Law)
N1  - includes bibliographical references and index
ER  -