LUCAS, Robert W. <br/><br/>
Customer service :  skills and concepts for success / 
Robert W. Lucas 
 - 2nd ed. 
 - New York :  Glencoe/McGraw-Hill,  c2002. 
 - vii, 532 p. :  ill. ; 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0078226333  
<br/><br/><label>Dewey Class. No.: </label>658.8