TY  - BOOK
AU  - Lankes,R.David
TI  - Implementing digital reference services: setting standards and making it real 
SN  - 1555704506
U1  - 025.5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           24 
PY  - 2003///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Electronic reference services (Libraries)
KW  - United States
KW  - Electronic reference services (Libraries), digital library
N1  - Includes bibliographical references and index
ER  -