000			00426cam a22001454a 4500
020			_a0078226333
082	0	0	_a658.8
100	1		_aLUCAS, Robert W.
245	1	0	_aCustomer service : _bskills and concepts for success / _cRobert W. Lucas
250			_a2nd ed.
260			_aNew York : _bGlencoe/McGraw-Hill, _cc2002.
300			_avii, 532 p. : _bill. ;
500			_aIncludes bibliographical references and index.
942			_cBK01
999			_c3379 _d3379