Services marketing: (Record no. 3403)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00569nam a22001817a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781526847805 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | WILSON Alan |
| 245 ## - TITLE STATEMENT | |
| Title | Services marketing: |
| Sub Title | integrating customer focus across the firm/ |
| Statement of responsibility, etc | Alan Wilson, Valarie A. Zeithaml,Mary Jo Bitner and Dwayne D Gremler |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | London: |
| Name of publisher | Mc Graw Hill |
| Year of publication | c2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xviii,514p.: |
| Other physical details | ill.; |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical reference and index |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Valarie A. Zeithaml |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mary Jo Bitner |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dwayne D Gremler |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Reserved Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Department of Library Services | Department of Library Services | Special reserve | 08/02/2023 | 574750.00 | 658.8 | 0191647 | 08/02/2023 | Reserved Book | ||||
| Department of Library Services | Department of Library Services | Special reserve | 08/02/2023 | 658.8 | 0191648 | 08/02/2023 | Reserved Book | |||||
| Department of Library Services | Department of Library Services | Special reserve | 08/02/2023 | 658.8 | 0191649 | 08/02/2023 | Reserved Book | |||||
| Department of Library Services | Department of Library Services | Special reserve | 08/02/2023 | 658.8 | 0191650 | 08/02/2023 | Reserved Book | |||||
| Department of Library Services | Department of Library Services | Special reserve | 08/02/2023 | 658.8 | 0191651 | 08/02/2023 | Reserved Book |